Terms + Conditions


Welcome to BILLOO boutique! When visiting BILLOO boutique, "this site", “me”, “my”, and “I” all refer to my shop, BILLOO boutique (BILLOOboutique.com) which is run by me, Bushra Mirza. If you are visiting or shopping at BILLOOboutique.com then it is understood that you are subject to the following conditions and that you accept and agree to abide by these conditions. This site is hosted by WordPress with WooCommerce. If you have any questions regarding my terms and conditions, please contact me at hello@billooboutique.com before placing your order and I will be happy to clarify and/or assist you.

If you are under the age of 18, you may only use BILLOO boutique under the supervision of your parent or guardian.

Nature of Handmade Pieces

I make all of my pieces by hand. As a result of the handmade process, each item that I make will be unique and differ in some way from the rest. I use some of the same patterns, prototypes, and templates for multiple items with variations in facial features, hair colours, body sizes, physical attributes, clothing, accessories, etc. Please see specific descriptions for details regarding a particular item, as this information will be outlined there for each individual piece.

Item Descriptions

I have made every effort to display and describe my items as accurately as possible; however, please note the actual colours you see may differ depending on the monitor or screen you are using. I cannot guarantee that you will see the colours of my items displayed accurately.

All of my item descriptions are listed as accurately as possible. All of my item measurements are listed as accurately as possible; however, they are approximate.

In the case that I have published any information on my site incorrectly, such as an item description or pricing, I reserve the right to refuse and/or cancel an order.


Currently, I accept all major credit cards via PayPal.


I will do my best to have ready-to-ship orders on route via Canada Post within 3 business days of purchase and once payment is received. In the case of made-to-order or custom-made items, please allow for additional processing time. This will be outlined in the specific item description or discussed in advance by email.

All Canadian orders will be shipped with a tracking number via Canada Post and will arrive within about 7 business days. All American orders will be shipped with a tracking number via Canada Post and will arrive within about 14 business days. All international orders will be shipped via Canada Post and will not come with a tracking number. They will arrive within about 14 business days but may take much longer. If you would like to request a different method of shipping for international orders that includes a tracking number, please email me at hello@billooboutique.com before placing your order.

Please note that any orders that are shipped to an American or international address may encounter delays, due to customs processing, that are outside of my control. Additional costs for customs and import taxes may apply and are the responsibility of the recipient.

Shipping Disclaimer

The risk of shipments being lost, damaged, or stolen becomes the responsibility of the buyer once they leave my hands and enter shipment through Canada Post. For any concerns that arise in this regard for Canadian or American shipping addresses, please contact your local Canada Post Office or USPS Office with your tracking number. For international shipping addresses, you may email me at hello@billooboutique.com ahead of time to purchase a method of shipping that includes a tracking number; additional costs will apply.

Returns & Exchanges

If for any reason you would like to return or exchange an item, you may do so according to all of the following conditions for returns and exchanges.

Conditions for Returns & Exchanges

Please email me at hello@billooboutique.com within 3 days of receipt of order to request a refund or exchange for your item. The item must be returned to me within 15 days from the date of request for return and it must be in its original and unused condition as well as in its original packaging. Return shipping costs and any subsequent shipping costs and/or taxes involved are the responsibility of the buyer. If all of the conditions for returns and exchanges have been met, a refund or an exchange will be offered once the order has been returned to me and received by me.

Cancellation of Order

A cancellation of your order is possible if it is requested by email within 24 hours of making your purchase. Please email me at hello@billooboutique.com as soon as possible within this 24 hour time frame if you would like to cancel your order.

Links to Other Websites

Any links that are provided on this site are only done so as a convenience to you. I have not reviewed content of any of these third party sites, nor do I endorse or make any representations about them and I cannot confirm any results you may obtain from using these sites. If you decide to use such links, you will do so entirely at your own risks.


You acknowledge and agree that BILLOO boutique, at my own discretion and without any notice to you, may suspend or terminate your use to my site for any reason including violation of my terms and conditions. You also acknowledge and agree that I am not liable to you or anyone as a result of any such suspension or terminations.


If you are using this site, you acknowledge that you are doing so at your own risk. BILLOO boutique, or anyone affiliated with me, does not guarantee you will have an uninterrupted or error free experience on this site. Any items or services that are provided to you on this site are available as they are or as they are available with no warranties or guarantees of any kind. While I will make every effort to keep this site up to date and as accurate as possible, I will make no commitment that it will be up to date and accurate at any given time.


You shall indemnify and hold harmless BILLOO boutique and my affiliates, partners, and service providers from and against any claims, demands, losses, charges, expenses, damages, and liabilities including legal fees that may be incurred through any connection or use of this site.

Applicable Law

Any matters relating to your use or access of this site are governed by the laws of the Province of British Columbia and the laws of Canada.

Entire Agreement

These terms and conditions constitute the entire agreement between you and BILLOO boutique pertaining to the use of this site and supersedes any prior agreements, whether written or oral.


I reserve the right to make changes to this site at any time in any way including changes in the terms and conditions for this site. Any such changes will be effective immediately once they are posted on BILLOOboutique.com. Your use of BILLOOboutique.com will be subject to the version of the terms and conditions posted at the time of your use. Subsequently, terms and conditions must be reviewed prior to each use of BILLOOboutique.com and your continued use of this site will constitute that you agree and accept any such revisions.