FAQ

How and where are BILLOO dolls and soft toys made?
They are designed and handmade by me in my home studio in Vancouver, BC, Canada.
What kind of materials do you use?
The bodies of my dolls and soft toys are made with cotton and/or linen and I fill them with locally-sourced lambswool. I'm drawn to natural fabrics and trims, whether new or repurposed, so these are the materials I tend to use.
Can I purchase an item and have it sent as a gift?
Yes! Please let me know in the order note field at the time of purchase. I can include a handwritten note and ship directly to the recipient of the gift.
How should I clean my dolls?
You can spot clean dolls and toys as well as their accessories using a damp cloth and allow them to air dry. Most doll clothing can be hand washed in cold water and laid flat to dry.
Can I request a custom order?
You are most welcome to contact me at hello@billooboutique.com with your custom request. I would love to work with you to see if itΒ is something I can create.
What if my question is not answered here?
Please contact me at hello@billooboutique.com if you have questions that have not been answered here or if you would like to say hello!